Our reservation policy is intended to be fair to and with all of our guests, yet prevent loss of income to our business. Our business depends on advance reservations. Therefore, cancellations can be costly. Once we reserve a cabin for you, we remove that cabin from the market, refusing all other requests for the cabin.

A credit card is required to reserve your cabin. A deposit of $100.00 for 4 nights or more, $50.00 for 1-3 nights, per cabin in reserved, will be charged to your credit card at the time the reservation is made. Balance can be paid at time of check-in by personal check, travelers check, money orders, credit card or cash.We add 3% to credit card payments to help cover vending cost. You will be charged for the number of days reserved, including late arrivals or early departures.

Deposit money will be refunded only if cancellation is received in time to fully fill the vacancy. "No shows" will be charged to their credit card the full rate for the entire number of days reserved.

The boat dock is not included in your lodging rate, however, we do not charge an additional fee for its use. We do reserve slip space for those bringing their own boats based on the date that the deposit money from your reservation is received by us.

Our cabins and all facilities of the Biltmore resort are for the exclusive use of our registered guests only. Our insurance does not provide for you to have non registered visitors. We do allow you to register a visitor for the day for an additional fee. Anyone not registered in our office is trespassing on our premises. You will be responsible for damages don by you, your family, your guests, or your pet, to the cabins, or any facility of the resort. We cannot be responsible for fire, theft, accident or injury to guests or their belongings.